Returns, Exchange & Refunds

 

 

Not happy? So sad, but no problem! We are confident that you will be satisfied with our products, however, if you are not, please contact us at support@ozmegatoys.com.au and we will instruct you of the shipping address and further proceedings. 

To complete your return, in some cases we might require a receipt or proof of purchase.

Order Cancelations/Exchanges

If the purchase of a product in made while the product in on back order, a 3% service charge will be deducted from the refund amount. In some cases (such as products from out LifeSpan Kids and ProGear Bicycles range) an additional 15% restocking fee may be applied.

This amount is charged to us by our suppliers via a direct data feed. This direct feed is to ensure your order is received efficiently and on time every time, however, this service is charged to us, so we ask for your understanding on this as it is out of our control.

Refunds (if applicable)

Our policy is dependant on the product purchased and the supplier from where the product was shipped. We have separate refund terms per supplier and product. Please refer to the returns heading the delivery tab on the product page for information of the particular product. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 days.

If the porduct is found faulty, a service charge will not apply.

If by anychance the fault is caused by the consumer 3% service charge will be deducted from the refund amount. In some cases (such as products from out LifeSpan Kids and ProGear Bicycles range) an additional 15% restocking fee may be applied. This amount is charged to us by our suppliers via a direct data feed. This direct feed is to ensure your order is received efficiently and on time every time, however, this service is charged to us, so we ask for your understanding on this as it is out of our control.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ozmegatoys.com.au

Exchanges (if applicable)

We will happily replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ozmegatoys.com.au and we will promptly contact you with further proceedings. Our policy is dependant on the product purchased and the supplier from where the product was shipped. 

We have separate refund terms per supplier and product. Please refer to the returns heading the delivery tab on the product page for information of the particular product.

The buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

A 3% service charge will be deducted from the refund amount. This amount is charged to us by our suppliers via a direct data feed. This direct feed is to ensure your order is received efficiently and on time every time, however, this service is charged to us, so we ask for your understanding on this as it is out of our control.

If a product is late for delivery, we ask that you kindly contact us to ensure that we can assist on the matter.

Late Delivery

If a refund is requested for a product which is delivered within the noted time frame, restocking fees as noted above, as well as the return shipping charges will be deducted from the refund amount.