FAQs

What happens after I place my order?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Can I track my order? 

If your order is in stock, we’ll process the charges to your credit card, it will ship within 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 4 business days of your order, feel free to follow up with us at orders@ozmegatoys.com.au

What if my delivery is damaged? 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@ozmegatoys.com.au and we will begin process of a compensation claim.

What if I cancel my order?

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

How safe is my payment?

Here at Oz Mega Toys, you security is of upmost importance to us. Your sensitive data regarding cards and transactions is highly protected by a secure and encrypted connection between your computer and our servers for, which is established using a 256-bit SSL certificate. This is the kind of security trusted and incorporated by banks to secure their confidential data. We want the best for you, and so, only work with the best.